🔒 Powertrail E-Bike Warranty Policy

At Powertrail E-Bike, we stand behind the quality, durability, and performance of every bike we sell. That’s why every e-bike is backed by a comprehensive warranty designed to keep you riding confidently.

🛠️ Warranty Coverage

  • 1-Year Warranty on Components – Covers motor, battery, controller, display, charger, and pedal assist system (PAS).
  • 2-Year Warranty on Frame – Structural warranty under normal riding use.

✅ Covered

  • Electrical issues not caused by water or misuse
  • Frame cracks under normal use
  • Premature failure of non-wearable parts

❌ Not Covered

  • Wear and tear: tires, brake pads, tubes, etc.
  • Damage from misuse, accidents, or improper assembly
  • Water damage or unauthorized modifications

🧾 Claim Process

  1. Email sales@powertraillebike.com with your order # and description.
  2. Attach photos or videos.
  3. We’ll send you parts or guide you through a solution.

🔧 Out-of-Warranty Support

We offer affordable parts and helpful support even after your warranty expires.

🛡️ Ride with Confidence

When you choose Powertrail, you’re backed by a team that believes in long-term reliability and rider satisfaction.